Shipping Policy

At Enlighten Aromas our goal is to offer you the best shipping options, no matter where you live. We accept orders 24 hours a day, 7 days a week and ship Monday-Saturday, excluding holidays.

Orders are processed in the order they are received and sent via USPS or UPS Priority Mail from Plano, Texas. 

The time frame for order delivery is divided into two parts:

PROCESSING TIME:

  • Orders are usually processed within 5-7 business days from the time the order is placed. Please note: USPS and UPS transit times are not a reflection of our production time. 
  • Due to the high volume of orders especially during the fall/ holiday/winter season, you may experience extended processing times up to 7-10 business days. 
  • If your order qualifies for free shipping, it will be sent via USPS or UPS Priority Mail. 

 

SHIPPING TIME:

  • USPS and UPS Shipping Rates are based on your shipping address and the weight of your order. USPS and UPS Priority transit times vary per state but typically deliver within 2-3 business days. During the busy fall/holiday season, USPS and UPS may experience delays that are out of our control.
  • With a minimum purchase of $50 or more, shipping is complimentary within the United States and your order is shipped via USPS and UPS Priority Mail.

 

DAMAGED PACKAGES

We are careful to package your purchase in bubble wrap and packing peanuts but sometimes the transit is rough. While we are not responsible for USPS or  UPS handling of packages, we will work with you remedy the situation and replace your damaged items. Please email photos of damage to customercare@enlightenaromas.com with your order number.